11:19pm, Friday November 29th 2024
I constantly strive to meet the needs of my clients and provide as much availability as I can. I understand that my clients lead busy lifestyles which can change, sometimes with little notice. So, in order to fulfil everyone’s needs, I have some reasonable terms which clients agree to adhere to when booking with Nail Atelier Alford.
Cancellations / Appointment Changes
I ask for cancellations or changes to appointments to be made at least 24 hours in advance. Failure to adhere to this may result in future appointments requiring pre-payment. This to be at the discretion of Nail Atelier Alford.
I will take into account exceptional circumstances, however this to be at the discretion of Nail Atelier Alford.
No-Shows
A “no-show” is where a client does not turn up for a pre-booked appointment and does not contact the salon to cancel in advance. In the event of a no-show I will contact the client to arrange payment for the loss of income incurred as the appointment could have been booked by another client.
Clients with previous no-shows will usually be required to make full pre-payment for future appointments. This to be at the discretion of Nail Atelier Alford.
Failure to pay the costs of missed appointment(s) or regular missed appointments may result in future bookings being declined/cancelled. This to be at the discretion of Nail Atelier Alford.
Late Arrivals
I will always try to accommodate our clients as best I can and I understand that sometimes things can happen in the day that can make clients run late. However, due to my busy diary and to minimise the impact on other clients, I may not be able to fulfil an appointment if a client is 10 minutes or more late. I ask that clients use reasonable endeavour to let us know as soon possible if they are running late as we may be able to delay the appointment. This is subject to availability and cannot be guaranteed.
If a client arrives late to a multiple treatment booking, the treatment time may be cut down but full payment will still be required. This is due to the time that has been allocated for that appointment as another client could have been offered that availability. This will also affect any deposit that has been paid as these are non-refundable.
Gift Vouchers
To redeem a gift voucher, a physical gift voucher has to be handed over at the appointment. Gift vouchers are valid for 12 months from date of purchase. Nail Atelier Alford are not responsible for lost, stolen or expired vouchers.
Gift vouchers are non-refundable, non-transferrable and cannot be exchanged for cash.
Gift vouchers are not valid with any offer/discount at Nail Atelier Alford.
Appointments must only be booked directly with Nail Atelier Alford and not through any third party.
